Home » Client Support Center » I have a question/need an update on my file
There are 6 methods to pay your balance: 1. Mail us a cheque or money order (made payable to Pardons Canada). 2. Do an email transfer: go to your online banking site and request to make an Interac e-Transfer. You will be asked the recipient’s email address: [email protected]. Make sure the answer to your security…
This is a necessary part of your application. The Parole Board of Canada (PBC) wants to know exactly where you have lived over the past 10 years. There can be no gaps in the history. You MUST include MONTHS as well as YEARS that you moved in and out of each residence over the last…
If you did not receive documents that we sent you, please click here and let us know what documents you are missing.
When completing the Measurable Benefit Questionnaire, you must answer every question (Question #4 only relates to sexual offence convictions – so if you do not have a conviction of a sexual nature you do not need to answer question #4). This is the only ‘voice’ your application will get. It is vital that you show in…
According to the requirements set in place by the Parole Board of Canada and the Department of Homeland Security certain documents required are time sensitive. Please be aware that we track these documents in order to avoid any delays with your file. You are also responsible for submitting any requested documents in a timely and…
We have an advanced tracking system. Therefore if we have not received your documents we will contact you.
The back of your invoice/authorization agreement provides an approximate timeline for general files. Every file is different. Some files are more complex because, for example, there are numerous convictions that we need information about. It also depends on how many times you have moved in the past 5 years. Your file is also affected by…
Your eligibility may be affected. We will have to obtain court documents to confirm your eligibility.
The fine is a part of the sentence. The sentence must be completed to become eligible for the Pardon/Record Suspension. Please note that outstanding traffic, civil or family court fines will affect your eligibility.
Once we have received your RCMP report and have gathered all the necessary court documents we will be able to confirm your eligibility for a Pardon/Record Suspension.
For more information pertaining to your specific eligibility, please click here.
It takes time for the RCMP, courts, local police, PBC and other government agencies to process the necessary documents for your application. If we find that these agencies are taking longer than expected, we have a complex tracking system to follow up with requested documents.
Depending on how quickly we receive requested documents from the RCMP, courts, local police and the Parole Board of Canada (PBC), the process to prepare your file takes approx. 10-24 months. Please remember that your file can only be submitted to the PBC once you have reached your statutory eligibility date.
All information pertaining to convictions will be taken out of the Canadian Police Information Centre (CPIC) and may not be disclosed without permission from the Minister of Public Safety Canada. This applies only to records kept within federal departments and agencies. However, many of the provincial and municipal law enforcement agencies cooperate by restricting access…
No, these are not part of the Pardon. If you want to remove the above you must contact either your local police, probation officer, courts, etc to ask how to do this once your Pardon is granted.
Fax or email to Pardons Canada a copy of the letter you received. We will review the letter and your file and contact you to go over the next step.
