Home » Client Support Center » I have a question/need an update on my file
When completing the Measurable Benefit Questionnaire, you must answer every question (Question #4 only relates to sexual offence convictions – so if you do not have a conviction of a sexual nature you do not need to answer question #4). This is the only ‘voice’ your application will get. It is vital that you show in…
According to the requirements set in place by the Parole Board of Canada and the Department of Homeland Security certain documents required are time sensitive. Please be aware that we track these documents in order to avoid any delays with your file. You are also responsible for submitting any requested documents in a timely and…
We have an advanced tracking system. Therefore if we have not received your documents we will contact you.
The back of your invoice/authorization agreement provides an approximate timeline for general files. Every file is different. Some files are more complex because, for example, there are numerous convictions that we need information about. It also depends on how many times you have moved in the past 5 years. Your file is also affected by…
Your eligibility may be affected. We will have to obtain court documents to confirm your eligibility.
The fine is a part of the sentence. The sentence must be completed to become eligible for the Pardon/Record Suspension. Please note that outstanding traffic, civil or family court fines will affect your eligibility.
Once we have received your RCMP report and have gathered all the necessary court documents we will be able to confirm your eligibility for a Pardon/Record Suspension.
For more information pertaining to your specific eligibility, please click here.
It takes time for the RCMP, courts, local police, PBC and other government agencies to process the necessary documents for your application. If we find that these agencies are taking longer than expected, we have a complex tracking system to follow up with requested documents.
Depending on how quickly we receive requested documents from the RCMP, courts, local police and the Parole Board of Canada (PBC), the process to prepare your file takes approx. 10-24 months. Please remember that your file can only be submitted to the PBC once you have reached your statutory eligibility date.
All information pertaining to convictions will be taken out of the Canadian Police Information Centre (CPIC) and may not be disclosed without permission from the Minister of Public Safety Canada. This applies only to records kept within federal departments and agencies. However, many of the provincial and municipal law enforcement agencies cooperate by restricting access…
No, these are not part of the Pardon. If you want to remove the above you must contact either your local police, probation officer, courts, etc to ask how to do this once your Pardon is granted.
Fax or email to Pardons Canada a copy of the letter you received. We will review the letter and your file and contact you to go over the next step.
If the Parole Board of Canada (PBC) proposes to deny your Pardon they will do so in writing and give you 60 days to provide written representation addressing the proposal (Pardons Canada will assist you in this process). The PBC will take your representation into account and the board will make a decision based on…
Contact Pardons Canada as soon as you receive the letter. Fax or email a copy of the letter you received. We will review the letter and your file and contact you to go over the next step.
The Parole Board of Canada (PBC) requires you to be of good conduct in addition to being eligible for the pardon according to the law governing eligibility requirements. Good conduct can consist of many different things and includes, but is not limited to: the absence of highway traffic fines, fine in arrears for child support…
