What is the status of my file?

At each stage of the application process, an analysis is performed by staff from our various departments to ensure your file is progressing towards completion. Rest assured that we are making progress with your file and will contact you when any action on your part is required. If any personal information has changed since the…

Did you receive my documents yet?

We have efficient tracking systems designed to alert us if documents requested from you, or different government organizations, are taking longer than expected.  We then perform the necessary follow-up to ensure the documents arrive in our office promptly. Please consider your documentation received and with the appropriate department for processing if you have not been…

My Pardon has been submitted to the Parole Board. What timeline for approval can I expect at this point?

Once your Pardon/Record Suspension application has been submitted to the Parole Board of Canada (PBC), your application will be reviewed for approval. The PBC is mandated to decide on Summary (not serious) offences within 6 months and for Indictable (more serious) offences within 12 months. Timelines with the PBC are as unique as your application…

I lost my citizenship card. What else can I use to prove citizenship?

If you were not born in Canada, you will be required to provide an official government document to confirm your citizenship in Canada.

If you have lost your citizenship card, an alternative document to use with your Pardon application could be your Canadian passport. If you do not have either, obtaining a passport will take significantly less time than awaiting a new citizenship card. Every Canadian is permitted to have a Canadian Passport and applying for this will not cause any further concerns with regard to your criminal record.