What is the status of my file?
At each stage of the application process, an analysis is performed by staff from our various departments to ensure your file is progressing towards completion. Rest assured that we are making progress with your file and will contact you when any action on your part is required. If any personal information has changed since the […]
Did you receive my documents yet?
We have efficient tracking systems designed to alert us if documents requested from you, or different government organizations, are taking longer than expected. We then perform the necessary follow-up to ensure the documents arrive in our office promptly. Please consider your documentation received and with the appropriate department for processing if you have not been […]
I paid for a Premium/Priority file. What makes my file different from a Standard one?
The back of your invoice/authorization agreement provides an approximate timeline for general files. Every file is different. Some files are more complex because, for example, there are numerous convictions that we need information about. It also depends on how many times you have moved in the past 5 years. Your file is also affected by […]
You are now requesting a $50 fee. What is this for?
The $50 Parole Board fee is paid directly to the Federal government (Receiver General) and covers their cost to process your application. It is only requested at the final stage in our office, before we submit the complete application to the government. This fee differs from the payment you made to Pardons Canada to prepare […]
My Pardon has been submitted to the Parole Board. What timeline for approval can I expect at this point?
Once your Pardon/Record Suspension application has been submitted to the Parole Board of Canada (PBC), your application will be reviewed for approval. The PBC is mandated to decide on Summary (not serious) offences within 6 months and for Indictable (more serious) offences within 12 months. Timelines with the PBC are as unique as your application […]
