Pardons Canada Privacy Policy

Effective Date: July 2025

Pardons Canada respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1.Contact and Consent to Communicate

By providing your contact information through our website (including but not limited to forms, email, or phone), you consent to be contacted by Pardons Canada (or its representatives) via email, phone call, text message or other means for the purpose of providing information about our services, responding to inquiries, offering support or other relevant information.

You may opt out of communications at any time by contacting us directly or using the unsubscribe link provided in our emails (where applicable).

2. Collection, Use and Disclosure of Personal Information

• Collection of personal information only extends to information needed to collect and remove the individual’s criminal record, or for an application for advanced permission to enter the US.
• Disclosure of the personal information is only made to government bodies and agencies which are required to collect or remove the criminal record, or in making an application for advanced permission to enter the US (or on occasion to an individual or body designated by the individual, such as Immigration Canada or an Employer)
• We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
• Information may be stored in Canada or in secure cloud services that comply with Canadian data protection regulations.

3. What Information We Collect

We collect personal information that you voluntarily provide to us when you: submit a contact form, call or email us, request a consultation and/or use our services.

Information collected is necessary for the removal the individual’s criminal record or for their application for advance permission to enter the US, and may include: name, address, telephone number, date of birth, place of birth, immigration status, fingerprints, court records, local police checks, OPP, RCMP, and FBI records, driver’s licence number, employer information, and so on.

4. Consent

The individual’s knowledge of and consent to Pardons Canada’s collection, use and disclosure of personal information is critical. Pardons Canada relies on the following actions by the individuals as indications of their consent to our existing and future personal information practices:

• The individual’s voluntary provision of personal information to us directly.
• The individual’s express consent and acknowledgement contained within our written authorization agreements and application forms.
• The individual’s express written consent to have her/his certified RCMP criminal record report and fingerprints forwarded to us from the RCMP
• The individual’s verbal and written consent for any further information needed to remove their criminal record or for an application for advanced permission to enter the US.

5. Limiting Collection and Retention of Personal Information

• Personal Information collected is not used for any purpose other than that for which it was collected.
• Once the purpose for which the personal information was collected is achieved, the individual’s hard copy and electronic files are destroyed.
• If an individual does not comply with a request that we have sent to them and fails to contact us for a period of 18 months, the individual’s hard copy and electronic files are destroyed.

6. Safeguards

We have in place physical, electronic and procedural safeguards appropriate to the sensitivity of the information we maintain regarding individual applicants

7. Accuracy, Accountability, Openness and Applicant Access
An individual, upon request, shall be informed of the existence, use and disclosure of his or her Personal Information and shall be given access to that information.

Our knowledge about changes to some of the individual’s Personal Information, such as telephone number, address and any new criminal involvement may be key to providing continued services and communication with the individual.

A copy of this Privacy Policy can be accessed through our website at www. pardons.org.

8. Cookie and Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect non-personal information like browser type, device, pages visited, and time spent. This helps us improve our website experience. You can manage your cookie settings through your browser.

9. Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our site or services after changes are posted constitutes your acceptance of those changes.

11.Your Rights
You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Withdraw consent for future communications
• Request deletion of your information (subject to legal obligations)

12. Provide Recourse
If an individual has a privacy issue complaint, they may telephone us at (416) 929-6011 or write to us at 1376 Bathurst St., Toronto, ON M5R 3J1. We will take appropriate measures to rectify privacy issue problems on a case by case basis, should any ever arise.