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| Submit Question ID | 15623 |
| Created On | May 11, 2021 at 11:22 am |
| First Name | Mahmoud |
| Last Name | Hussein |
| Email Address | mahmoud.hussein.mcgill@gmail.com |
| Phone Number | 5148032794 |
| [423 show=”field_label”] | [423] |
| Current Address |
2250 Homelands Dr, Mississauga, ON, L5K 1G8 |
| [425 show=”field_label”] | [425] |
| [431 show=”field_label”] | [431] |
| [433 show=”field_label”] | [433] |
| [435 show=”field_label”] | [435] |
| If you are not the client, do you have permission from the client to receive this information? | |
| Your specific question: |
I initially contacted Pardons Canada on January 11, 2021 and I spoke to Andrew Tea on the phone same day. I did not send the required documents back or start the process yet. However, you keep charging my credit card every month. Andrew Tea on January 11, 2021 told me that the total fee is $800, however until today you charged me $1124 ($250 + 4 x $218.5). Is this an explanation for why you charged me more than $800 and why you charged the whole amount while the process did not start yet? Please provide an explanation and stop charging my credit card any further money until we figure out together what is going on? Also, I tried to reach client support team by phone, and I expect a call back shortly to clarify. |
