A National Non-Profit Organization for over 32 years.

Why is the Pardon/Record Suspension taking longer than expected? I paid for Priority service.

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Pardons Canada – Head Office
 
1376 Bathurst St.
Toronto, On M5R 3J1
 
Hours of Operation:
Monday – Friday 8:30 am-5:00 pm
Toll Free: (877) 929-6011
Toronto 416-929-6011
Vancouver 604-239-2100
Calgary 587-404-0220
Edmonton 780-800-6930
Winnipeg 204-818-8900
Ottawa 613-706-2070
Halifax 902-701-0440
St. Johns 709-800-8645
Montreal 514-613-0750

Canadian Bestseller!

Written by the founders of Pardons Canada

The back of your invoice/authorization agreement provides an approximate timeline for general files. Every file is different. Some files are more complex because, for example, there are numerous convictions that we need information about. It also depends on how many times you have moved in the past 5 years. Your file is also affected by how quickly you get your fingerprints done and return requested documents to our office. As well, courts and police are taking longer to provide requested documents due to an increased demand. Please note that a Priority file affects the level of service you receive from Pardons Canada. It does not affect the timeline.

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