How long does it take for the RCMP to send their report and why so long?
The RCMP is now taking approximately 3 to 9 months to send reports, but there are instances where it does take longer. Please keep in mind that the RCMP is a separate government organization and that Pardons Canada does not have control over their timelines. If your RCMP file is taking over 6 months Pardons […]
Why do I need my prints taken?
This is the first step to complete your Pardon/Record Suspension application. Your prints are taken to generate your RCMP report. This lists your convictions or non-convictions and provides information such as the arresting police and punishment received. The RCMP report is one of the requirements for the Parole Board of Canada to be able to […]
I lost the fingerprinting agency list. What should I do?
Click here and submit a request for the fingerprinting agency list to be emailed to you.
Where do I get them taken?
Your fingerprints should be taken at a digital fingerprinting agency if possible. Digital prints are processed quicker by the RCMP then ink prints. The information and location for these agencies was provided in the initial package we sent when you first started your file with Pardons Canada. The agency will then forward your digital prints […]
How do I pay my outstanding fine with the courts? Where do I go? How will it affect my eligibility?
In order to be eligible for a Pardon/Record Suspension, all fines, restitutions, compensation and court costs must be paid. If they have not been paid, this must be done as soon as possible. If the courts confirm that any fines, restitutions, compensation and court costs have not been paid we will contact you and inform […]
Why do I need to pay the $50 Parole Board fee? I thought my balance was clear?
The $50 Parole Board fee is paid directly to the federal government (Receiver General) and covers their cost to process your application. It is only requested at the final stage in our office, before we submit the complete application to the government.
What other fees do I have to pay other than the fee to Pardons Canada?
The Pardons Canada fee includes correspondence with all government bodies, support letters, assistance with personal letters, file status maintenance, file maintenance if early and meetings with counselors. It also covers the cost for photocopies, postage, courier charges, faxes, court charges, police fees, etc. The fee does not include the fee for fingerprint certification, local police […]
I want to pay my balance.
There are 6 methods to pay your balance: 1. Mail us a cheque or money order (made payable to Pardons Canada). 2. Do an email transfer: go to your online banking site and request to make an Interac e-Transfer. You will be asked the recipient’s email address: info@pardons.org. Make sure the answer to your security […]
I don’t know my 10 year address history.
This is a necessary part of your application. The Parole Board of Canada (PBC) wants to know exactly where you have lived over the past 10 years. There can be no gaps in the history. You MUST include MONTHS as well as YEARS that you moved in and out of each residence over the last […]
I never received the documents you sent me.
If you did not receive documents that we sent you, please click here and let us know what documents you are missing.
How do I complete the Measurable Benefit questionnaire
When completing the Measurable Benefit Questionnaire, you must answer every question (Question #4 only relates to sexual offence convictions – so if you do not have a conviction of a sexual nature you do not need to answer question #4). This is the only ‘voice’ your application will get. It is vital that you show in […]
Why do some documents expire?
According to the requirements set in place by the Parole Board of Canada and the Department of Homeland Security certain documents required are time sensitive. Please be aware that we track these documents in order to avoid any delays with your file. You are also responsible for submitting any requested documents in a timely and […]
Did you receive the documents I mailed/faxed/emailed you?
We have an advanced tracking system. Therefore if we have not received your documents we will contact you.
Why is the Pardon/Record Suspension taking longer than expected? I paid for Priority service.
The back of your invoice/authorization agreement provides an approximate timeline for general files. Every file is different. Some files are more complex because, for example, there are numerous convictions that we need information about. It also depends on how many times you have moved in the past 5 years. Your file is also affected by […]
I just paid my fine. Does that affect my eligibility?
Your eligibility may be affected. We will have to obtain court documents to confirm your eligibility.
